Product Update: Smarter Tenant Messaging, Weekend Clarity & More

We’ve rolled out several updates to make communication clearer and your operations smoother.

Tenant Experience Improvements

• Automatic Replies on Closed Work Orders (Tier 2 + 3, Direct + Command)
  If a tenant replies after a work order is closed, they’ll now receive an automatic message explaining there’s no active request and guiding them to submit a new one.
  Why it matters: Fewer stalled conversations, less confusion, and faster resolutions.
  

• Tenant Follow-Up Nudges
  When tenants don’t respond to requests for additional details, the system now sends two automated follow-ups spaced four hours apart.
  Why it matters: Keeps work orders moving without your team having to chase updates.

Emergency Handling Enhancements

• AfterHours Plan Alignment
  Emergency escalations now strictly follow your subscription setup. If you’re not subscribed to AfterHours, the system will not trigger after-hours alerts.
  Why it matters: Avoids unexpected calls, miscommunications, and unnecessary costs.
  

• Weekend Clarity for Non-Emergencies
  Tenants submitting non-emergency requests over the weekend now automatically get a message confirming:
  “Thanks! This will be handled Monday.”
  Why it matters: Sets expectations upfront and reduces weekend follow-up calls.
  
  
  
  
  
  

Branding & Control

• Rename ResiRoo
  You can now personalize your AI assistant’s name to match your company’s tone and brand.
  Example: Rename “ResiRoo” to “Oakwood Resident Concierge” or “MainStreet Assist.”
  Why it matters: Creates a seamless, branded tenant experience.