Rooceptionist Texting — Business Overview

TABLE OF CONTENTS

• What is Rooceptionist Texting?
• What it does for tenants
  • Report a maintenance issue
  • Ask common questions
  • Leave a message after hours
  • Report an emergency
  • Communicate in any language
• How a typical conversation looks
  • Maintenance Request
  • Knowledge Base Question
  • After-Hours Message
• How it fits with Rooceptionist

What is Rooceptionist Texting?

Rooceptionist Texting is the SMS extension of Rooceptionist — Vendoroo’s AI-powered receptionist for property management.

It allows tenants to text the property’s phone number and receive the same level of support they would get on a call — but:

• On their own time
• In their own words
• Without waiting on hold

It’s the same Rooceptionist your team already uses for voice — now delivered through text.

Available 24/7, Rooceptionist Texting handles routine tenant requests automatically, reducing phone volume and operational load.

What it does for tenants

Tenants can text in to:

Report a maintenance issue

Example: “My kitchen sink is backing up.”

• Confirms address
• Gathers issue details
• Creates a structured work order
• Sends confirmation with expected timeline

Ask common questions

Examples:

• “When is rent due?”
• “How do I pay online?”
• “Can I have a pet?”

Rooceptionist responds instantly using your knowledge base — clearly and accurately.

Leave a message after hours

When the office is closed:

• Collects name, contact info, and request
• Sends a structured message to the appropriate team
• Ensures follow-up the next business day

Report an emergency

Recognizes urgent issues such as:

• Water leaks
• No heat
• Lockouts
• Security concerns

Automatically escalates based on your emergency protocols
In critical cases, instructs tenant to contact emergency services (e.g., 911)

Communicate in any language

• Tenants can text in any language
• Rooceptionist responds in the same language
• Work orders are standardized in English for clarity

How a typical conversation looks

Maintenance Request

Tenant:
My heater stopped working last night.

Rooceptionist:
I’m sorry to hear that. I can submit a maintenance request. I have your address as 123 Maple St, Apt 4 — is that correct?

Tenant:
Yes.

Rooceptionist:
Thanks. Can you describe the issue in more detail — is it not turning on or making noise?

• Work order is created
• Tenant receives confirmation + timeline (24–48 hours)

Knowledge Base Question

Tenant:
What day is rent due?

Rooceptionist:
Rent is due on the 1st of each month, with a grace period through the 5th. Late fees apply after that. Anything else I can help with?

After-Hours Message

Tenant:
I have a question about renewing my lease.

Rooceptionist:
Our office is currently closed. I can take a message and have the leasing team follow up tomorrow. What’s the best number to reach you?

How it fits with Rooceptionist

Rooceptionist Texting is not a separate product — it is a second entry point into the same system.

Everything remains unified:

• Same knowledge base
• Same operational rules
• Same maintenance workflows
• Same emergency escalation paths
• Same tenant & property data

Whether a tenant calls or texts, the experience is consistent.

In short

Rooceptionist Texting is:

• The easiest way for tenants to get help
• The most structured way for teams to receive it

It:

• Handles the routine
• Escalates the urgent
• Defers the complex

So your team can focus on what actually requires human decision-making

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Contact the support team: support@vendoroo.freshdesk.com