May 2026 PMRoo Release Update - What's New and What's Next

TABLE OF CONTENTS

• Spotlight View in Command Center
• Rooceptionist Calls
• Vendor Knowledge (@AI-Automation Dashboard)
• Attach files in PMRoo
• Quicker Responses to Escalations
• All PMRoo times use your account time zone

Spotlight View in Command Center

• Highlighting key KPIs at a quick glance

• Available for unlocked insight reports

Rooceptionist Calls

• Rolling out gradually

• Getting a fresh look

• Added functionality for call playback with interactive transcript

• Fixing redirection bugs between desktop/web apps / chrome extension

• Stay tuned for more useful stats in this report, coming soon!

Vendor Knowledge (@AI-Automation Dashboard)

• New ring highlighting gaps in notes for first-choice vendors to help improve outcomes

Revamped Tenant Sentiment

• Rolling out gradually

• Problems we set out to solve:

  • Positive interactions were missed

  • Sentiment analysis failed to pinpoint the exact problem in the workflow, and better understanding the story

  • Missing -

    • Relevant data points (owner, vendor/tech)

    • High level insights (what are the main frustration root causes?)

    • Calls to action

• The revamped Tenant Sentiment dashboard is designed to drive a continuous improvement loop:

  • Detect frustration/satisfaction across recent interactions with tenants (+added quotes!)

  • Identify patterns

  • Take action:

    • Communicate with stakeholders (tenant, owner, vendor/tech)

    • Adjust workflows

    • Coming soon: View indication of review links sent

  • Improve outcomes (improve efficiency, improve relationships, reduce turns)

• Tier 1 clients? Track sentiment across intake & triage, and upgrade to access actionable sentiment data across the entire workflow

• Please note: The sentiment score from now on will be an index from 0–100, ranging from negative, through neutral, to positive sentiment. Previous weeks' data has been adjusted accordingly.

Attach files in PMRoo

• Share photos and files with Roo to improve work orders processing

• Select a file or drag it from your desktop

Priority Escalations

• Some escalations need your priority attention. Set up your notification settings to align with your workflow.

• Rolling out this week.

Quicker Responses to Escalations

• Use quick replies offered by the Roo

• Make phone calls in one click

• Respond to escalation directly from the Chat tab

All PMRoo times use your account time zone

• Times and dates throughout the app now use your account time zone, regardless of login location

New filters to organize your work orders list

• Filter by the assigned contact on your team

• Filter by vendors involved in the work order

• Filter by work order’s creation date

Get help and training

• Check the help menu for useful resources

Access PMRoo

Monitor, chat, and take action across your operations→ Click Here

View the Education Series

Learn workflows, automation, and best practices→ Click Here

Need help? Start with PMRoo, If you still need help contact the support email

Contact the support team: support@vendoroo.freshdesk.com