TABLE OF CONTENTS

• Smarter Escalations 
• Complete Tenant & Vendor Communication Logs 
• Live Support Chat 
• Why This Matters for You

We’ve released several updates designed to make your operations faster, clearer, and more reliable. Below you’ll find a breakdown of the improvements and how to use them.

Smarter Escalations 

Stay on top of urgent issues with instant alerts and team-wide visibility.

• Immediate notifications: Get notified the moment an escalation is assigned to you. Choose email, SMS, or Slack (if your team uses the Vendoroo Slack app).

• Account-wide visibility: Every teammate can see open escalations, not just the assignee.

• Chrome Extension: Escalations show up as a red badge and a card on the work order.

• PMRoo Copilot chat: Any teammate can view and respond to pending escalations directly.

• Optional account-wide alerts: Enable account-wide notifications so selected users get alerted even if the escalation isn’t assigned to them.
  
  

How to enable:
Go to Profile Settings → Notification Settings, then turn on:

• Immediately for new escalations

• Account-wide escalation alerts (optional, per user)

Complete Tenant & Vendor Communication Logs 

Every work order now closes with a full communication record between tenants, vendors, and Vendoroo. This log is automatically posted as a note in your PMS.

Why it matters:

• Full compliance and audit-ready documentation

• Easy access to historical conversations without digging through threads

• Consistent, transparent records for your team

Pro tip: Use PMRoo to save time. Try asking:

“Summarize communications on WO #12345.”

Live Support Chat 

When something can’t wait, connect instantly with our team.

• Request an urgent action in PMRoo (or via the Chrome Extension)

• Receive a link to start a real-time chat with Vendoroo experts

• Available 9am–8pm ET, Monday–Friday

This gives you direct, same-day help for time-sensitive requests.

Why This Matters for You

These updates mean:

• Faster response times → no more waiting for daily escalation summaries

• Stronger transparency → every work order leaves behind a complete record

• Real-time support → human help when you need it most

Access PMRoo

Monitor, chat, and take action across your operations→ Click Here

View the Education Series

Learn workflows, automation, and best practices→ Click Here

Need help? Start with PMRoo, If you still need help contact the support email

Contact the support team: support@vendoroo.freshdesk.com