Smarter Tenant Messaging, Weekend Clarity & More

Created by Chris Torchia, Modified on Tue, 14 Apr at 2:20 PM by Sara Bolanos

TABLE OF CONTENTS

Tenant Experience Improvements

Automatic Replies on Closed Work Orders (Tier 2 + 3, Direct + Command)
If a tenant replies after a work order is closed, they’ll now receive an automatic message explaining there’s no active request and guiding them to submit a new one.
Why it matters: Fewer stalled conversations, less confusion, and faster resolutions.
Tenant Follow-Up Nudges
When tenants don’t respond to requests for additional details, the system now sends two automated follow-ups spaced four hours apart.
Why it matters: Keeps work orders moving without your team having to chase updates.

AfterHours Plan Alignment
Emergency escalations now strictly follow your subscription setup. If you’re not subscribed to AfterHours, the system will not trigger after-hours alerts.
Why it matters: Avoids unexpected calls, miscommunications, and unnecessary costs.
Weekend Clarity for Non-Emergencies
Tenants submitting non-emergency requests over the weekend now automatically get a message confirming:
“Thanks! This will be handled Monday.”
Why it matters: Sets expectations upfront and reduces weekend follow-up calls.

Rename ResiRoo
You can now personalize your AI assistant’s name to match your company’s tone and brand.
Example: Rename “ResiRoo” to “Oakwood Resident Concierge” or “MainStreet Assist.”
Why it matters: Creates a seamless, branded tenant experience.

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